Support Center

Getting Started 9

• How to create your free Coinapult wallet
• Why have I not received the address verification email?
• Send bitcoin from your Coinapult wallet
• Receive bitcoin to your Coinapult wallet
• When do my bitcoins become spendable?

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Transactions 9

• Which currencies are available for converting my bitcoins?
• Where did the Locks feature go?
• How may I withdraw my gold, silver, Pounds, Euros, or US Dollar from my account?
• Where is my Locks balance from previously?
• What are the transaction limits for conversions?

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Crypto Capital 3

• How do I deposit or withdraw USD, EUR, or GBP from my Coinapult account?
• How long does a deposit or withdrawal take?
• Are withdrawals and deposits between Coinapult and Crypto Capital free?

Security 4

• Where can I find the private keys for my wallet?
• How do I reset my Two-Factor Authentication (2FA)?
• How to enable Two-Factor Authentication (2FA)
• How do I reset my password?

Bitcoin 101 3

• What is bitcoin and how can I benefit from using it?
• Why can't I cancel a Bitcoin transaction?
• What is a blockchain confirmation?

Feedback & Bugs 2

• How do I report a bug?
• How do I disclose a security vulnerability to Coinapult?

Basics 5

• What can I do with a Mycelium-Coinapult mobile account?
• What is “locking/unlocking”?
• What are the costs and fees?
• What is Mycelium?
• Who should I contact with questions or suggestions?

Registration & Accounts 5

• Do I need a Coinapult account to use the Mycelium-Coinapult dollar-locking feature?
• What information is needed to register for a Mycelium-Coinapult Lock Account?
• Can I use my existing Coinapult account to register for a Mycelium-Coinapult mobile account?
• Is my Coinapult web account the same as my Mycelium-Coinapult dollar-locked mobile account?
• Can I access my Mycelium wallet from my Coinapult web account?

Transactions & Limits 9

• Can I send Locked funds?
• Can I receive Locked funds?
• Can I automatically lock incoming funds?
• Is there a minimum amount for locking?
• Is there a maximum value for locking?

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Security 3

• Are my dollar-locked funds stored with Mycelium or with Coinapult?
• How does Coinapult secure my dollar-locked funds?
• Are my Coinapult dollar-locked funds also backed up when backing up my Mycelium wallet?

Basics 7

• What is Tender Wallet?
• What can I do with Tender Wallet?
• What are the specific commands I can use with Tender Wallet?
• What are the costs associated with Tender Wallet?
• What are the minimum and maximum amounts for transactions?

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Registration & Accounts 3

• What is required for registration?
• Can I link my current Coinapult Web account to my Tender Wallet?
• Is an email address required for registration?

Security 1

• Are my interactions with the bot private?

General Information 7

• Which services are offered at the Punto Pago kiosk locations?
• What are the minimum and maximum transaction amounts to buy?
• How are bitcoins delivered to me from Punto Pago machines?
• Where are the kiosks located?
• How much does it cost to buy bitcoin from Punto Pago kiosks?

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Información General (español) 7

• ¿Cuales son los servicios que se ofrece en los quioscos?
• ¿Cuáles son las cantidades mínimas y máximas para una transacción?
• ¿Cómo son entregados los bitcoins a mí de las máquinas Punto Pago?
• ¿Donde están localizados los quioscos?
• ¿Cuánto cuesta comprar bitcoin en los quioscos Punto Pago?

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