Due to the nature of the Bitcoin protocol, bitcoin transactions cannot be cancelled or altered once they are initiated. This irreversibility is what allows merchants to accept bitcoin without the risk of chargebacks. It also means bitcoin users must be careful when they send funds, as bitcoin transactions cannot be undone outside of asking the recipient for a refund.

We recommend you make the following checks every time you transact in bitcoin:

    • Mind your decimals and double check the amount you are sending.
    • Double check the bitcoin or email address to which you are sending coins.